FAQ
General Information
Q, Where are you located?
A. We ship from Victoria BC, Canada
Q. Do you have a retail store location?
A. No we do not. If you are in the Victoria BC area you can shop in person by appointment. We are a home-based family business doing our best to keep costs for us and our customers as low as possible.
Q. How can I take advantage of regular mail shipping within Canada?
A. Many of our products can be shipped by regular mail for between $3 and $6. An order must be under 450 grams in weight. To take advantage of this shipping method please select CAD as your currency and select E-transfer on check out. Then submit your order but DO NOT send payment. We will receive your order and contact you for payment.
Q: What types of beads do you offer?
A: We offer Czech Preciosa Ornela size 09/0 to 13/0 rounds and cut beads, and Miyuki Delica size 11/0 beads.
Q: Where are your beads sourced from?
A: We are authorized resellers of John Bead products, our beads are manufactured in The Czech Republic, and by Miyuki in Japan.
Q: How can I contact customer service?
A: You can reach our customer service team via email at fourdirectionsartconsultinginc@proton.me or by calling 1-604 417 1045. Our representatives are available 7 days a week, from 9 AM to 9 PM PST.
Orders & Shipping
Q: How do I place an order?
A: You can place an order directly through our website. Simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination.
Q: How long does shipping take?
A: Standard shipping within the US typically takes 3-7 business days. Shipping within Canada is 1-7 days. International shipping times vary by destination but generally take 7-21 business days.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date. Items must be in their original condition, with all packaging intact. Please visit our Returns page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please visit our Returns page and follow the instructions to obtain a return authorization. Once approved, you will receive a return shipping label via email.
Q: Are there any items that cannot be returned?
A: Yes, certain items such as final sale merchandise, custom bead mixes, and opened packages of bulk beads are non-returnable.
Product Information
Q: How can I find specific beads on your website?
A: You can use the search bar at the top of our homepage to find specific beads. You can also browse by category, color, size, or material using the navigation menu.
Q: Do you offer bulk discounts?
A: Yes, we offer bulk discounts on many of our products. Discounts are automatically applied at checkout based on the quantity purchased.
Q: How can I get more information about a product?
A: Each product page includes detailed information about the bead, including size, material, and any special features. If you need more information, please contact our customer service team.
Account & Membership
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
Q: How do I create an account?
A: You can create an account by clicking on the "Sign Up" button at the top right corner of our homepage and filling out the required information.
Q: What are the benefits of becoming a member?
A: As a member, you will receive exclusive access to new arrivals, special promotions, and early sale notifications. You will also earn points for every purchase, which can be redeemed for discounts on future orders.
Miscellaneous
Q: Can I purchase a gift card?
A: Yes, we offer electronic gift cards in various denominations. Gift cards can be purchased directly from our website.
Q: How can I stay updated on new arrivals and promotions?
A: You can subscribe to our newsletter by entering your email address at the bottom of our homepage. Follow us on social media for the latest updates and exclusive offers.