Turtle Island Beads And Silvers Promise:
All returns and adjustments are done on a case-by-case basis.
Your satisfaction is very important to us and the sale is not over until our customers are satisfied.
We stand 100% behind the quality of our products, and we will do whatever it takes to make whatever correction necessary, be it an adjustment on price,a store credit, a refund, or replacement. It is the customer's responsibility to ensure the shipping info is correct. All orders are tracked and insured against loss or damage. All transactions are processed through the PayPal platform, regardless of what method of payment is used to complete the order. This ensures buyer protection always. Should an issue arise, we will respond very quickly to your message. Please include your phone number in the contact form, and you will hear from us within an hour if you contact us between 8am and 8pm Pacific time. Unfortunately, sometimes, when dealing with US Postal problems, do arise, but not often. When they occur, we are on top of it quickly. We will do what it takes to make it right. My name is Leon LeClerc, and I am the principal owner, and that's a promise.
Shipping:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
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Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Refund Method Policy:
You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days).
If you need to return an item, please visit the Contact Us page and fill out the form for the product you would like to return. We will respond within 1 business day with instructions for how to return items from your order.